Danny Lee
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Requires intrusive permissions to track phone activity for "measuring network performance". Uses dark patterns to opt out. I only have a broadband plan. Terrible UI: buttons are all over the place, not consistently coloured to indicate that they can be interacted with. Ads in the middle of each page. Nuff said. Billing page is a mess and requires you to scroll down to the bottom of the current bill to see past bills. How long will the page get with more bills added?
9 people found this review helpful
Hi Danny Lee , thanks for sharing your thoughts with us! It will help us in our service improvement efforts. Have a nice day! – Sam
Lionel Yeo
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Exhausting and irritating! After updating the app, it just hanged and refused to operate. Despite restarting, I continued to get a blank page. I wonder if your update is an improvement or sabotage? Do you really believe you deserved a 5 star review?????? Edit: the app is dead after update. Total white screen. I am not sure if you are trying to help or create news??? I am not interested to talk to your robot after 1 robot messed up.
1 person found this review helpful
Hi Lionel Yeo, please engage with us via Live Chat so we can get more details. Head over to our website at http://m1.sg/AppReviewChat and click the "Chat with us" bubble to get started (Available daily from 9am to 9pm). Or PM us at https://www.facebook.com/messages/t/m1limited as an alternative. Thank you. – Sam
Danny P
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Only useful to track Data and pay bills. Unable to change plan or recontract from the app or even the main website. If I have to go down to the physical store what's the point or a website or app? Too bad you've lost a decade long customer because of something so simple.
Hi Danny P, thanks for reaching out. We do apologize for the inconvenience. Please launch a chat via My M1 App / My M1+ App or https://www.m1.com.sg/ . Click the orange bubble and type “Live Chat” with your M1 ID log in for verification. The team operates from 9am – 9pm, everyday.
- Sam